ResortPass

General questions

• My ResortPass isn't showing in the app. What can I do
• I've lost my printed Resort Pass, what should I do?
• I think someone has received my ResortPass code and could misuse it.

Purchase process and ResortPass portal

• The Resort Pass is sold out and we have booked a longer stay at the Europa-Park Adventure Resort, for which we have planned a Resort Pass. Can we still buy the ResortPass?
• Where can I buy a ResortPass if it's sold out in the Mack International ticket shop?
• My Resort Pass is about to expire. Can it also be extended if the ResortPass is sold out?
• There is a limited quota for the ResortPass. How can I be sure everyone gets a ResortPass?

Renewal and reactivation

• How do I renew my ResortPass?
• When can I renew my Resort Pass?
• Can I set a start date for the extension?
• Where can I renew or reactivate my Resort Pass?

Contract components

• Do I have to reserve every day I visit Europa-Park?
• Why do I need to reserve my visiting days? I do have an annual pass.
• With both versions of the ResortPass, do I have the option to visit partner theme parks free of charge?
• Which partner parks can I visit free of charge or at a discounted price once with my Resort Pass?

ParkingPass

• I'm traveling with the camper. Where can I park and is the parking fee included in my Parking Pass?
• Will the ParkingPass be linked to my ResortPass?
• Can I also buy a parking pass later on?
• Can I also park at the Rulantica car park with the ParkingPass?
• Can I park for free anywhere in the adventure resort with the ParkingPass?

Overnight guests

• As a holder of a ResortPass Silver, what advantage do I have when I stay at the Europa-Park Adventure Resort?
• Can you have the ResortPass Silver issued as a printed card at the reception in Europa-Park Hotels or Silver Lake City?
• As an overnight guest, do I have to reserve my visit days to Europa-Park separately or are these automatically saved with my hotel booking?
• I have already booked my overnight stay and only purchased my Resort Pass later on. How do I reserve my Europa-Park visits?

Admission and visiting days

• Is camping on the campsite considered an overnight stay? Can ResortPass Silver holders visit Europa-Park on arrival, departure and camping days?
• How do I get access to Europa-Park if I don't (yet) have a physical card?
• My ResortPass Gold card hasn't been delivered yet.
• I have a ResortPass Silver and would like to visit Europa-Park on a blocked day for me. What can I do
• Can I visit Rulantica from 9:00 a.m. with my ResortPass reservation?